The Sonos app fiasco: how a great audio brand nearly ruined its reputation

4 weeks ago 17

In May 2024, Sonos released a wholly rebuilt and overhauled mobile app for Android and iOS. The caller bundle was meant to amended performance, marque the app consciousness much customizable, and let for caller features successful the future. But customers instantly complained astir countless bugs, degraded Sonos talker strategy performance, and features that had gone missing.

The contention efficaciously torpedoed Sonos’ estimation with galore customers. In the months since, Sonos has worked to regain their trust, code issues with the redesigned app, and bring backmost features that were absent astatine launch. The institution inactive hasn’t afloat recovered from its tremendous mistake. On January 13th, 2025, Sonos announced CEO Patrick Spence would measurement down aft helium was incapable to crook things around.

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