Blue Screen Error on MSI Motherboards Is Not Our Fault

Microsoft Denies Responsibility for Blue Screen Error on MSI Motherboards

Blue Screen Error on MSI Microsoft has clarified that a recent Windows 11 update is not responsible for the Blue Screen of Death error that some users have been experiencing.

The issue primarily affects users with 600/700 series MSI motherboards for Intel processors. These users have noted that upon installing the Windows 11 “KB5029351” update, they encounter a crash showing the error message “UNSUPPORTED_PROCESSOR.”

After looking into the matter, Microsoft determined that KB5029351 was not the main cause of the problem. “We discovered that the ‘UNSUPPORTED_PROCESSOR’ error was not triggered by the KB5029351 update and only affects certain processors,” mentioned the tech giant in a support document.

Microsoft has since decided to withdraw the update.

However, it’s noteworthy that the Blue Screen error reports surged when the KB5029351 update was previewed. Microsoft has since decided to withdraw the update.

The company stated, “In cooperation with OEMs, we’re temporarily withholding the KB5029351 update for devices potentially impacted by this error. For continued issues, we suggest reaching out to your processor’s manufacturer.”

Details remain scanty, but clues suggest that MSI’s recent BIOS update might be conflicting with the KB5029351 update.

MSI has guided users to counteract the Blue Screen error by downgrading to an earlier BIOS version

In response, MSI has guided users to counteract the Blue Screen error by downgrading to an earlier BIOS version. Interestingly, some users noticed the error while using the latest motherboard BIOS for the Core i7 13700K and Core i9-13900K chips.

Moreover, MSI also suggested staying away from the KB5029351 update for the time being. “If faced with this problem, KB5029351 may be auto-removed to stabilize Windows. If not, we advise switching back to an older BIOS version and deleting KB5029351.”

MSI further assisted users by releasing a tutorial video on how to reinstall a different BIOS on their motherboards. The process requires downloading an older BIOS version, saving it on a USB drive, rebooting the computer, and then accessing the BIOS settings upon startup. MSI’s official support site can be used to find and download the right BIOS versions.