Logitech G502 HERO High Performance Wired Gaming Mouse, HERO 25K Sensor, 25,600 DPI, RGB, Adjustable Weights, 11 Programmable Buttons, On-Board…

(9 customer reviews)


Last updated on 01:15 Details
  • Hero 25K sensor through a software update from G HUB, this upgrade is free to all players: Our most advanced, with 1:1 tracking, 400-plus ips, and 100 – 25,600 max dpi sensitivity plus zero smoothing, filtering, or acceleration
  • 11 customizable buttons and onboard memory: Assign custom commands to the buttons and save up to five ready to play profiles directly to the mouse
  • Adjustable weight system: Arrange up to five removable 3.6 grams weights inside the mouse for personalized weight and balance tuning
  • Programmable RGB Lighting and Lightsync technology: Customize lighting from nearly 16.8 million colors to match your team’s colors, sport your own or sync colors with other Logitech G gear
  • Mechanical switch button tensioning: Metal spring tensioning system and pivot hinges are built into left and right gaming mouse buttons for a crisp, clean click feel with rapid click feedback
  • 1 year hardware limited warranty

‎Logitech G


‎Logitech G502 HERO High Performance Gaming Mouse

Item model number


Hardware Platform


Operating System


Item Weight

‎4.3 ounces

Product Dimensions

‎1.57 x 2.95 x 5.2 inches

Item Dimensions LxWxH

‎1.57 x 2.95 x 5.2 inches



Power Source

‎Corded Electric


‎1 AA batteries required. (included)





Country of Origin


Is Discontinued By Manufacturer


Date First Available

‎August 30, 2018

9 reviews for Logitech G502 HERO High Performance Wired Gaming Mouse, HERO 25K Sensor, 25,600 DPI, RGB, Adjustable Weights, 11 Programmable Buttons, On-Board…

  1. Paras Lehana

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     Customization: 5/5
    Buttons: 5/5
    Features: 5/5
    Control: 5/5
    Durability: 5/5
    Grip: 4/5
    RGB: 5/5

    Review: G502 Hero fills the gaps of the previous G502. Hero is the perfect companion for all of your gaming needs. Let me get into each of them one by one. Don’t miss the G HUB!

    Programmable Buttons: It features 11 buttons that are fully programmable. These include Forward/Backward, DPI Up/Down, G-Shift, Middle Click, Left/Right Click, Profile Cycle and Left/Right Scroll. Refer my image for visualization. Holding G-Shift in the default mode changes DPI to a preset which you can customize. For example, I hold it while snipping to lower my DPI to 1200 in FPS games and increase accuracy. Besides lowering the DPI, G-Shift button can also make existing buttons perform other functionality than their defaults. This gives you another set of 10 new controls! Yes, it does have horizontal scroll that enables left/right scrolling. I use it to change tabs in Chrome. Profile Cycle button helps me to cycle between different profiles easily. Not to miss that all of these are fully customizable on a per-app basis!

    Hyper Scroll: The scroll features as a frictionless one. Just scroll it once on a long webpage, leave it and it will keep scrolling even after you reach the end. Don’t worry, you have a toggle just under it that can disable this feature.

    RGB: The space allotted is less. You can customize RGB settings for the Logo and the profile indicator on per-app basis. Choose modes between Cycle, Breathing, Fixed, Music and Screen. Music mode works as visualizer based on the playing track. Screen mode changes colour according to what’s on your screen. For example, I have made profile for GRIS that makes my G502 to change colour to white and red depending on what’s on left and middle side of the screen. The profile indicator in default mode helps you see the profile or DPI level when you change among the max 5.

    Weights: You get 5 3.6 grams weight bars that you can align in the weight compartment of the mouse as per your convenience. You have options for left/right and forward/backward alignments. A single weight can be aligned in 13 different ways! I’ve made a weight adjustment video so that you can see how weights are adjusted in G502.

    Grip and Durability: The mouse looks rock solid. If you have not too large hands, yours can rest comfortably over the mouse. There is a thumb rest while the curvature of the mouse is a treat to your right hand. Beware, left-handers!

    G HUB: The best thing about this mouse is the software. Yes, you read it right. With G HUB, you can make custom profiles (or even download from the community) for each app. Thus, you can change RGB colours and mode, buttons mapping, DPI settings and G-Shift/DPI-Shift for a particular app. I have even set a profile for Chrome that enhances my productivity. You can find profiles made by me on G HUB by the name ‘Baahubali’. What amazed me is that besides Macros (Keyboard key combinations), Shortcuts and Keyboard Keys, you can even build scripts in Lua programming language – now this is something really professional by team.

    This was my first purchase of a premium gaming mouse. Previously, I had been buying Dragonwar mice. I read somewhere that this mouse is a one-time investment and now I believe they are right. Experiencing the hyper frictionless scroll gives you an idea about how reliable the mouse promises to be! With a price tag on 4K, it’s a steal. You may get as minimum as INR 3799 in Lightning Deals.

    Do check my detailed photos and unboxing videos. I had to follow Amazon Video Format Specs so do visit YouTube (Paras Lehana) to view highest quality video of Unboxing and Weight Adjustment.

  2. Bert in Chicago who is a happy and loyal Amazon Customer. :-)


    I own several Logitech devices. They are:

    Gamepad/Controller: F710 and F310
    Camera: C910
    Headset: G933
    Keyboard: G105
    Mouse: G502 Hero

    The Logitech G Hub software I use for the Keyboard and Headset is 8.82.151. The camera has its own and I have to run an old version of Logitech Gaming Software (5.10) for the F710 and F310.

    I open the package for the G502 Hero mouse and find:

    1) The mouse
    2) A small sheet of page with four diagrams on it. They are:
    2A) A drawing of an USB plug going into a computer.
    2B) A computer with a URL: logitechG.com/support/G502-HERO
    2C) Two hands holding an opened mouse. (No drawing or words to tell you how to open the mouse.)
    2D) Something being inserted into the SIDE of the mouse.
    3) A black 6 sided box.

    When I go to the URL, I’m taken to the default Logitech support page for ALL Products. From the URL, I thought it would take me to the support page for the G502-HERO (but it doesn’t – why?).

    I decided to contact Logitech support. First I try chat, but because I can’t find the serial number I’m asked for the product model. When I tell it I have a mouse up comes a list for all the mice. Unfortunately, the G502-HERO is not on the list. The “Logitech Assistant” simply keeps asking me about my product. I tell it is a mouse. It gives me a list that doesn’t include the G502-HERO. This never ends. It won’t let me talk to an agent until I. Well, I’m not sure how to fix the Logitech Assistant. (Why could I type in G502-HERO and it would recognize it. I tried typing in G502-HERO but the assistant ignored me.)

    In the end, I decide to call Logitech. The phone system works great and in under a minute I’m talking to a real life person. She want to help me. Outstanding! She listens to all the issues about the packaging, the URL, etc. Quickly, she send, to my email containing four links:

    1) The G502-HERO manual. I’ve yet to read it.
    2) The G-Hub manual.
    3) The G502-HERO downloads.
    4) The G502-HERO FAQ list.

    I start the version of G-Hub I am using for the keyboard and headset. It doesn’t recognize the mouse.

    She asks me to download the latest version of G-Hub. I’m on version 8.82.151.

    I comply downloading and then starting the installation process. It wants to restart the system. OK, I restart the computer. After logging back into Windows, nothing happens. The G Hub software is still at 8.82.151. Ah! Why did I have to restart? What was the purpose of the restart. Nothing looks different, so why the restart?

    The Logitech support person says to start the installer again. It stops IMMEDIATELY saying there is an older version on the system and can’t continue. WHAT THE F*******?

    ** Why couldn’t the installer say this before having me do a restart?
    ** Why can’t the new installer uninstall the old version and MIGRATE my existing configurations?

    It is at this point she says the new version (9 something) might not destroy my existing configurations. Why? She thinks the manual uninstall of 8.82.151 will erase/destroy my existing configuration OR maybe the new version will do it. This would means I would not be able to use my keyboard, headset, or game controller. She is pretty sure the camera will continue to work.

    She offers to open a ticket for those above her and I should hear back in 3 day to a week either via email or a phone call.

    She can’t even tell me if the new G-Hub supports my existing devices. I might have to replace all my Logitech devices with new hardware (forced obsolescence), it seems to me.

    Thing is the F710 and F310 are the only game controller Logitech is selling. (I use the controller for several games, including Final Fantasy XI and Alpha Prison (on Steam).) I use the headset with Discord, games, etc. I have configured the keyboard for lots of various stuff. Why shouldn’t Logitech provide a migration path for people with older Logitech gear?

    I don’t have an end to this story / issue / review, yet. All I know is this mouse – right now – doesn’t do anything more than a simple ball mouse. I can’t enable the higher DPI support or any button. Finally, I still don’t understand drawings 3 and 4 or know what I’m suppose to do with the 6 sided thing.

    Bottom line: The G502-HERO is not ready for normal people.

    ***> The printed documentation doesn’t make sense and doesn’t have an URL for the product (you just go to the default support page for all products).
    ***> There seems to be serious lack of support for your past purchases with Logitech’s G-Hub.
    ***> Why can’t Logitech developers uninstall past versions and insure you don’t lose your existing configuration?

    I will update this review should Logitech get back to me. I’ll gladly let you know how it goes.

    UPDATE 1: I have yet to hear back from Logitech support on my software issues. The mouse is running in default mode. I have seen two hardware issues.

    1) I changed out my Logitech G105 keyboard for a Dell KB522, which has an internal 2 port USB 2.0 hub. I booted my Dell T7910 and went into the BIOS (where my Razer mouse failed), but this Logitech mouse worked great! It moved and the G was lit.

    The problems with the Logitech mouse started after the system booted to Windows 10 and presented the login screen. The G on the mouse never lit and the cursor never appeared on the screen. Only after I plugged in my Dell Optical mouse (with the tracking problem) did the cursor appear on the Windows login screen.

    I did get the mouse to appear by plugging it into my Amazon Basic 7 port USB 2.0 hub. Maybe it is a power issue, but Logitech doesn’t say the mouse has unusual power requirements.

    2) The wheel is overly sensitive for scrolling on webpages and other programs. I’m hoping I can adjust this through the software (whenever Logitech can get back to me with a solution).

    Again the bottom line hasn’t changed: The G502-HERO is not ready for normal people.

    Final update: Logitech got back to me with all the answers on day 35! I thought about returning it to Amazon on day 30, but realized I couldn’t get to UPS before the UPS store closed.

    Logitech got the mouse working but the G105 keyboard stopped working. Several days later and I’m told the new GHub no longer supports the G105. The answer is yet another piece of software to run.

    Why can’t Logitech create a single interface for all their software / products (old and current)? Aren’t customers returning worth it?

  3. Derek

    This is my second 502 Hero that has this widely reported defect, whereby the left-click button double-clicks occasionally upon a single press. Initially, this happens about 5% of the time and then increases to as high as 25% of the time, making the mouse virtually useless.

    Logitech replaced my first defective 502 in the summer, but their replacement has failed again in just three months.

    DO NOT buy this model, and I would personally recommend avoiding Logitech until the company is willing to acknowledge this flaw and to stop using cheap switches. My old Proteus Core was perfect for many years, as it used superior switches, before Logitech sold out to a cheap supplier.

  4. Udith Shetty

    The G502 Hero is an amazing mouse and for most people, it’s a one time investment. The seller needs to understand that this is an expensive product. You need to put in a little bit more effort into packaging.
    I’ve been using this mouse for a while now and I’m loving the experience. I’d definitely recommend it!

  5. aadhi

    I have been a gamer since my child and i was looking for a perfect gaming mouse and thats when i thought of this mouse just because it was on top of reviews and most importantly i was cheated by the name `logitech`.i have used a logitech mouse when i was a kid and that was really comfortable so i thought of going for logitech again and was really happy with the g502 hero because of its extreme control,precision and even accuracy and of course the comfort but only for 6 months.this was really a good mouse until it started to have double clicking issues.i probably think its the most cruel issue that a mouse can have.whenever i play pubg and i aim down the sight it automaticcaly double clicks resulting in total confusion.i lost many matches because of this.because u never aim when this issue starts.for atleast 1 in 4 hours i encounter this issue an i am totally tired of it.but to say the truth i really love this mouse except that one issue.how do u expect a high end mouse to have such issue that too within just 6 months of usage? really disappointed with logitech.

  6. Wren

    I’m sure everyone wants to hear the improvements the would need above all else and then it’s great qualities along with any bad ones, so here are the things you may or may not like to hear from someone who has been using this mouse for nearly a year.
    1st, there’s only 1 problem i’ve ever come across with this mouse and it’s the common problem that hits every electronic there is out there in the world so it’s completely understand able.
    it’s the ending part of the cord that plugs into the device/computer you use. if that bends too much over time it can damage the wire. my only suggest is having the warranty.
    Besides it’s 1 common downfall inn all electronics this mouse has served me well and i love the weight as it makes my control more accurate and precise in gaming.
    along with the extra buttons but not too many buttons, just enough that you can bind the important keys to it and use them makes it all the better.
    pros: The entire product. and it’s pretty cheap as of currently compared to other mouse’s.
    cons: a common issue among electronics that just can’t really be fixed.
    suggestions: Make sure to get the warranty!
    Thank you for this mouse that’s very helpful!

  7. Cameron D.

    I’ve had this mouse for about a month now and it has never disappointed me. I personally have larger hands and so a larger sized mouse like this one was perfect. I bought wireless because I live in a house where things can be easily misplaced and so having it physically connected to my pc was another level of “insurance” so to speak. But that’s just me, I know someone with the wireless version of this model and it works just as great. I love the fact that you can change the weight of the mouse with the included weight kit that it comes with. I personally use it in the lightest form but there is a lot of options for those that would like it a bit heavier. The added buttons are nice for gaming and overall navigation of the pc and the Logitech software used with this product is easy to work with. Also, the rgb for this mouse isn’t a lot but the customization for it is pretty nice. I’ve had many moments of appreciation so far when I look at my setup because this mouse really just brings it all together and makes for a really nice design. I would really really recommend getting this mouse and if you can get it in wireless as the battery life is exceptional and the burden of wires is eliminated. Overall, amazing product, I’m very satisfied!

  8. Ganesh Madavi

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     Don’t Buy Logitech mouse, just watch the video. There is big problem in Logitech mouse switches, they are not good for gaming as there advertise, in just 6 months there are showing there ture cooler. Do some research before you buy any Logitech gaming mouse. There are so many videos available online showing the same problem and Logitech warranty service is very poor in India, there call center number is switched off. Then I try to contact they by email and that process is again big headache. So before buying this kind of expensive mouse just watch the video actually there is big hardware problem, you can’t hold your right click for long time. Watch the video

  9. Stryker

    I had purchased a G502 from another site about six years ago, saw this particular G502 Model for a great price around the beginning of December 2022, $29.99 U.S., and decided to replace a Logitech G502 mouse that had seen some better days.

    What I like:
    -Sits on the G502 footprint and has the same layout as the G502 it replaced in my inventory;
    -Higher DPI than the original, which is about the largest upgrade on this mouse; and
    -Feels good in larger hands, such as my own.

    What I don’t like:
    -The adjustable DPI button used to momentarily drop the DPI while being depressed, is in a pretty terrible spot on both the original G502, and this model, as well. My thumb is a little too short to reach it, without needing to reposition my hand;
    -The USB cable is not braided nylon like the original G502; and
    -For left-handed users, this mouse is pretty much a no-go, as it seems that the mouse is best suited to right-handed users, such as myself, based on the curvature of the mouse.

    Overall, the G502 Hero keeps the best of the G502, improves on the DPI a bit, but still leaves something to be desired in its design.

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